Terms & Conditions

We bake fresh to meet your orders and once this is placed with us we will notify you of delivery date by e-mail. 

It is the customers responsibility to ensure their name, address and postcode is correct. It is helpful to include a telephone number in case our courier needs to contact you. 

The customer must ensure they are available to collect from the courier on the delivery date.  

If you are unavailable you must make alternative arrangements or you will need to collect your order from the local courier depot the same day. We can not accept responsibility for spoilt goods due to non-collection. 

Cancellations & Refunds 

If you wish to cancel your order you can do this by calling us on 01208 822467 or emailing info@tilleysglutenfree.com . This must be done before 12 noon on the day of dispatch. Orders cancelled according to this condition will be refunded in full within 3 days. Orders that have already been dispatched cannot be cancelled and no refund will be made.